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Salford Customer Service & Admin

AdministratorNHS

Salford, M27 8FB Permanent £25,760 to £27,476
Posted 18 August 2026 Closing date 31 August 2026
Clifton (Manchester) Rail Station (0.8 miles away) Eccles Interchange (2.6 miles away)

Job summary

The post holder will provide a comprehensive and confidential secretarial service and administration support to the mental health team and the Neurodiversity team within HMP Forest Bank. The post requires highly developed administration, secretarial and organisational skills.

The post holder will work between the two teams, 2 days with the Neurodiversity team and 3 days with the Mental Health team, both teams based within HMP Forest Bank.

Main duties of the job

As the Team Administrator you should have strong organisational and communication skills and be able to work closely and collaboratively with clinicians and managers and strive for high quality standards both personally and for the service. You will be responsible for dealing with queries, maintaining accurate records and managing referrals and the referral database.

As a point of telephone contact for the teams, the ability to demonstrate excellent customer service is an essential part of this post. The candidate will also be able to demonstrate excellent organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis, and prioritise work to meet deadlines.

Job description

See attached detailed job description and person specification:

Staff benefits

  • Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

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