Part-Time Medical SecretaryNHS

Job summary

We are looking for a friendly, organised and motivated Medical Secretary to join our busy and supportive GP practice team. 20 hours per week (Tue 9-5 / Thu 1-5 / Fri 9-5) - you will be expected to cover for annual leave and sickness.

The successful candidate will provide a high-quality administrative and secretarial service to the GPs and wider clinical team. The role will include processing referrals, managing clinical correspondence, preparing and typing letters, liaising with hospitals and other healthcare professionals, and maintaining accurate and confidential patient records.

Previous medical secretarial or NHS experience is preferred but not essential, as full training will be provided. We are looking for someone with excellent organisational skills, attention to detail, good communication skills and the ability to work calmly and efficiently in a busy environment.

Confidentiality and a professional, compassionate approach are essential, as is the ability to work effectively as part of a team.

Main duties of the job

Duties will include:

• Processing and managing hospital and community referrals, ensuring they are completed accurately and within appropriate timescales.
• Preparing, typing and sending referral letters, clinical correspondence and other medical documentation.
• Liaising with hospitals, consultants, community services and other healthcare professionals regarding referrals, appointments and patient care.
• Dealing with patient queries relating to referrals and correspondence.
• Monitoring referral-related tasks.
• Supporting GPs with dictation, letters, reports and other administrative tasks.
• Maintaining accurate and up-to-date patient information whilst ensuring confidentiality and data protection at all times.
• Using the practice clinical system, including SystmOne, to access, update and record information appropriately.
• Working closely with reception, administration and clinical staff to ensure an efficient document and referral workflow.
• Dealing with sensitive and confidential information in a professional and discreet manner.
• Supporting the practice with general administrative duties as required.
• Working within practice policies, procedures and NHS information governance and confidentiality requirements.
• Contributing positively to the practice team and helping to maintain a high standard of patient-centred service.

Job description

Main Duties and Responsibilities

• The Medical Secretary will provide comprehensive administrative and secretarial support to the GPs and wider clinical team. Duties will include:
• Processing and managing hospital and community referrals, ensuring they are completed accurately and within appropriate timescales.
• Preparing, typing and sending referral letters, clinical correspondence and other medical documentation.
• Processing incoming hospital letters, clinic correspondence, discharge summaries and other clinical documents.
• Ensuring correspondence is accurately scanned, coded and filed on the patient's electronic medical record.
• Liaising with hospitals, consultants, community services and other healthcare professionals regarding referrals, appointments and patient care.
• Dealing with patient queries relating to referrals and correspondence, escalating clinical queries to the appropriate clinician where necessary.
• Monitoring referral-related tasks and following up outstanding information or appointments where required.
• Supporting GPs with dictation, letters, reports and other administrative tasks.
• Maintaining accurate and up-to-date patient information whilst ensuring confidentiality and data protection at all times.
• Using the practice clinical system, including SystmOne, to access, update and record information appropriately.
• Prioritising workload effectively and ensuring urgent or time-sensitive correspondence is brought to the attention of the appropriate clinician.
• Working closely with reception, administration and clinical staff to ensure an efficient document and referral workflow.
• Assisting with private medical reports, forms and requests where appropriate.
• Dealing with sensitive and confidential information in a professional and discreet manner.
• Supporting the practice with general administrative duties as required.
• Working within practice policies, procedures and NHS information governance and confidentiality requirements.
• Contributing positively to the practice team and helping to maintain a high standard of patient-centred service.

About us

Washingborough Family Practice is a friendly and well-established GP practice situated in the village of Washingborough, just outside Lincoln, serving a growing patient population of over 9,600 patients.

We are a training practice with a strong commitment to education and development. Our clinical team currently comprises four GP Partners, three Salaried GPs and three GP Registrars, alongside an experienced and supportive nursing, administrative and reception team. We also support student placements and are committed to developing the next generation of healthcare professionals.

We pride ourselves on providing high-quality, patient-centred care and have a strong reputation within our local community. The practice is highly rated by patients in national patient surveys, reflecting the positive experience of our patients and our commitment to delivering a caring and responsive service.

The practice currently holds an overall Good CQC rating, with Good ratings across the key areas of safe, effective, caring, responsive and well-led care.

We are a busy but supportive practice where teamwork is highly valued. We are looking for someone who will become a valued member of our team and contribute to the efficient running of the practice and the delivery of excellent patient care.