Business Support ManagerNHS
Job summary
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
An exciting opportunity has arisen in the Musculoskeletal Service for Shropshire and Telford (MSST) for a professional leader to join our Admin team as a Business Support Manager. The role supports our clinical services within Shropshire, Telford and Wrekin. MSST delivers patient centred MSK care within hospital and community locations all over the county.
The successful candidate will manage and monitor a range of KPI's, lead a large admin based team, and will be instrumental in driving positive change. You will need to have a positive and friendly manner, excellent IT skills and experience within improvement projects.
Main duties of the job
- Ensure oversight of all service KPI's across the Referral Centre Team, Secretarial team and RTT team
- Manage and monitor RTT lists, waiting lists and urgent patient pathways
- Monitor harms processes and datix
- Lead on service improvement with a positive drive for change
- Be a first point of contact for partner organisations
- Drive experience improvement for service users
Job description
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.