Reception/AdminNHS

Job summary

Telephone and face to face contact with patients, booking appointments, issuing repeat prescription, dealing with queries, interacting with clinical and other admin staff, processing referrals, scanning on letters and read coding.

Main duties of the job

Work with colleagues to provide good customer care to all our patients;

Receive callers both in person and by telephone and process requests for appointments, visits and telephone consultations and ensuring callers are triaged to the appropriate healthcare professional;

Taking messages and passing on information to members of the clinical team;

Using the surgery clinical systems to process patient data including the booking of appointments, processing repeat prescription requests and the processing and recording of associated patient information in accordance with practice procedures;

Scanning of patient information, maintaining filing systems and retrieving paperwork as required;

Conform to practice policies, information governance and procedures;

Providing clerical assistance to support the practice in its day to day business including word/data processing and photocopying, processing and distributing incoming (and outgoing) mail;

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers;

Assist in maintaining surgery security and health & safety requirements.

Any other duties as directed.

Job description

The purpose of the role is to:

Work within a team of receptionists to provide an efficient reception service to patients;

Deal with patients in a courteous and effective manner presenting a friendly image to patients and other visitors, either in person or via the telephone;

Undertake a variety of administrative duties to assist in the efficient running of reception services including the provision clerical support to clinical staff and other members of the practice team:

Communicate effectively with patients, staff and other healthcare professionals.

Duties and responsibilities:

The duties and responsibilities of the medical receptionist post are outlined below - duties may vary from time to time to accommodate emerging and evolving issues affecting practice services:

Work with colleagues to provide good customer care to all our patients;

Receive callers both in person and by telephone and process requests for appointments, visits and telephone consultations and ensuring callers are triaged to the appropriate healthcare professional;

Taking messages and passing on information to members of the clinical team;

Using the surgery clinical systems to process patient data including the booking of appointments, processing repeat prescription requests and the processing and recording of associated patient information in accordance with practice procedures;

Scanning of patient information, maintaining filing systems and retrieving paperwork as required;

Conform to practice policies, information governance and procedures;

Providing clerical assistance to support the practice in its day to day business including word/data processing and photocopying, processing and distributing incoming (and outgoing) mail;

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers;

Assist in maintaining surgery security and health & safety requirements.

Any other duties as directed.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately;

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential;

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

About us

Anlaby based practice

Very friendly, well established practice. Practice area consists of Anlaby and surrounding areas.

Single handed GP, three sessional GPs, one ANP, Practice Nurse, five receptionists and one secretary