Receptionist/Admin AssistantNHS

Job summary

Job Overview

The post holder will provide an efficient and effective service for patients and parents/carers. The post holder will ensure that all visitors are welcomed to the service in a professional manner whilst adhering to the confidentiality policy. The post holder will provide a comprehensive support service to the team in delivering a high quality patient care and making a positive difference to the patient experience.

Main duties of the job

• The post holder plays a frontline role within the Lodge Road site and as such, a high standard of personal and professional skills are required.
• Communicate tactfully and professionally with patients parents/carers, staff and the general public about appointments and deal with enquiries where there may be barriers to understanding.
• Receive and welcome members of the public, patients and visitors in a courteous and professional manner and to direct them to their destination within the building as required and notify the staff that they are seeing.
• Administration support as required.

Job description

• The post holder plays a frontline role within the Lodge Road site and as such, a high standard of personal and professional skills are required.
• Communicate tactfully and professionally with patients parents/carers, staff and the general public about appointments and deal with enquiries where there may be barriers to understanding.
• Receive and welcome members of the public, patients and visitors in a courteous and professional manner and to direct them to their destination within the building as required and notify the staff that they are seeing.
• To receive, direct and re-direct incoming calls to the appropriate person or department.
• Provide advice information to patients parents/carers, general public and staff.
• Use of patient administration system.
• To report any building defects to our Estates Department via the Estates on line system.
• To undertake duties such as scanning, photocopying, laminating and sending emails.
• To undertake general filing and discharge files in a timely and accurate manner and departmental archiving.
• To ensure the reception area is presentable and tidy at all times and complies with Health and Safety requirements.
• To ensure all literature and posters within reception area are up to date.
• To be aware of the Trusts fire evacuation policy and take appropriate action in the event of alarm activations.
• To receive and sign for deliveries. This will ensure checking that delivery/goods received notes are consistent with the goods being delivered.
• Maintain stock control, order stationery and supplies as necessary on a monthly basis.
• Process post, scan, distribute and save as appropriate and ensure ensuring outgoing post is processed in a timely manner.
• To provide administration duties at Band 2 level as required by the Manager.

To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service.

This job description may be subject to change, according to service needs, in consultation with the post holder.

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:

Adult and older adult mental health services

Specialist learning disability services

CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner.

We're using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we're always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services.