Reception and Digital operations leadNHS

Job summary

Hours: 37.5hrs ideally worked over 4 days

An exciting opportunity has arisen for a proactive, organised and digitally confident Reception & Digital Operations Lead to join our team.

This is a varied and influential role combining leadership of our reception service with responsibility for supporting day-to-day digital and IT operations, data security and operational processes.

The successful candidate will be someone who enjoys working with people, solving problems, using technology and finding ways to improve how services are delivered.

Main duties of the job

The Reception & Digital Operations Lead will provide day-to-day leadership and coordination across reception, digital and operational activities.

You will work closely with colleagues to ensure the reception service operates effectively, digital and IT issues are appropriately managed, and information is handled securely.

The role will also involve supporting improvements to systems and processes, identifying opportunities to use technology more effectively and helping colleagues to adapt to new ways of working.

Job description

Reception and service

• Lead and support the reception team, ensuring a welcoming and professional service.
• Coordinate reception cover and respond to operational issues.
• Handle reception-related complaints and concerns calmly and professionally.
• Monitor feedback and identify opportunities to improve the patient/customer experience.
• Keep internal navigation, signage and information up to date.
• Assist with recruitment of new reception staff.
• Provide training and induction for new starters.
• Conduct appraisals and return-to-work interviews.

Digital and IT

• Act as a key point of contact for day-to-day IT and digital issues.
• Coordinate IT problems and liaise with external IT support when required.
• Support software upgrades, new systems and digital improvement projects.
• Manage phones, computers and other IT equipment.
• Set up IT equipment, accounts and software for new starters.
• Provide practical support to colleagues with IT and software queries.

Operations and data

• Manage early notifications of sickness/absence and update relevant sessions, rotas and systems.
• Carry out data searches and provide accurate information to support operational needs.
• Support the implementation of new processes and systems.
• Review new technology to improve efficiency and service delivery.

Data security

• Promote high standards of confidentiality, data protection and information security.
• Support appropriate user access and permissions across systems.
• Ensure confidential information is handled and stored securely.
• Report and escalate any suspected data-security incidents or breaches.
• Encourage good data-security practices across the team.
• Liaise with the external clinical safety officer and update practice documents.

The above list is not exhaustive and the post holder may be required to undertake other duties appropriate to the role and the needs of the organisation.

About us

This is a fantastic opportunity to take on a varied and influential role where no two days are the same.

You will have the opportunity to lead improvements across reception, IT and digital operations, helping to shape how our team works and the service we provide.

If you are someone who enjoys taking responsibility, solving problems and making a real difference, we would love to hear from you.