Receptionist/AdministratorNHS

Job summary

Job title: Receptionist/Administrator Location: Kirkby Primary Care Centre, Nottingham Salary: £25,838 Hours: 37.5 (Full or Part Time) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Main duties of the job

The Receptionist/Administrator at Operose Health, located in Kirkby Primary Care Centre, Nottingham, will be responsible for responding to patient queries, managing appointment requests, signposting patients to services, and maintaining patient records. The role involves emailing, scanning, providing clinical correspondence, processing prescription requests, and utilizing information systems to support workflow processes. Essential qualifications for this position include reception or customer care experience, excellent communication skills, and basic PC proficiency in Word, Excel, and email. Previous NHS experience is beneficial but not required. Operose Health offers a full-time or part-time position with a salary of £25,838, hours totaling 37.5 weekly. The employment package includes 27 days annual leave plus bank holidays, access to a bespoke learning management system, car benefit scheme, cycle to work scheme, discount cards, and employee wellbeing services like free yoga and wellbeing apps.

Job description

Job title:Receptionist/Administrator

Location:Kirkby Primary Care Centre, Nottingham

Salary:£25,838

Hours: 37.5 (Full or Part Time)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is committed to delivering local primary care at scale with the aim of improving access, outcomes, and patient experience. The organisation empowers its employees to deliver the best care possible, embodying values such as caring, ambition, resourcefulness, and excellence. Employees are supported with a range of benefits, including opportunities for specialization and professional development. The organisation focuses on transforming patient experience through compassionate care, open-minded support, and redefining the future of primary health care with innovative and agile approaches.