Bank Brokerage AdministratorNHS

Job summary

The Continuing HealthCare Service delivers assessments and support to adults and children within NWL ICB

The role will coordinate and support the administration of Continuing Healthcare Retrospective Claims and Appeals. This role delivers a specific support function to the ICB with regard to the challenges of the close down of the Previous Un-assessed Periods of Care (PUPoC).

Furthermore provides support for the management of Appeals which are challenges to individual Continuing Healthcare decision making. This role facilitates the administration of decision making to ensure it is robust, reducing further funding reimbursement challenges. If these challenges exceed local resolution there is a process with NHSE for an Independent Review Panel (IRP) this Administrator will support the ICB nurse representative at these panels.

Main duties of the job

We are committed to involving patients and the public in our work, including working with local residents to help us shape and co-produce services. All staff, particularly those involved in development or delivery of patient services, will be expected to engage appropriately with members of the public and stakeholders, including attending meetings and responding to queries as required.The vision of North West London ICB is to reduce inequalities and achieve health outcomes on a par with the best of global cities. To do this we will focus on population health locally and at the level of the ICB. We will strengthen integrated Borough based provision across health and social care in order to increase physical and mental health outcomes, promote life expectancy, quality of life and reduce health inequalities across the entire population of North West London.

Job description

Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.