Care Navigator / Reception / AdministrationNHS

Job summary

Full job descriptionThe candidate should have excellent customer service skills and deal with patients in a professional and friendly manner. You must have the ability to work as part of a team in a fast-paced environment and remain calm under pressure.

You will provide a confident professional service to all patients and their carers, whilst supporting them throughout their pathway of care. You must adhere to our Policies and Procedures at all times.

Excellent IT and communication skills are required.

In-house training will be provided for the usage of our systems.

It is essential that applicants are flexible where necessary between 8:00 am - 6:30 pm to cover holiday/absence.

Duties include working on a busy reception desk, answering telephones booking appointments and dealing with queries from patients and other healthcare providers, including care navigation, Emis Web, DOCMAN10, repeat prescriptions, referrals and other additional ad hoc duties.

You will be a team player and will be able to work in a fast pace environment where you will have to multi-task. Ideally we are looking for someone with previous GP reception/admin experience, but will also consider candidates from similar backgrounds.

You will be required to undertake a DBS check.

Schedule:

• Monday to Friday 08..00am - 6:30pm

Job Types: Full-time, Part-time, Permanent

Pay: From £12.71 per hour

Benefits:

• Company events
• Company pension
• On-site parking

Work Location: In person

Main duties of the job

• Front Desk Patient Engagement
• Care Navigating
• Referrals
• Administrative Tasks
• Clinical System Inputting - Docman, Emis
• Online Patient Triage
• Extensive Training
• Patient Registrations and Deductions
• Engage in regular practice meetings and reception huddles
• Employee of the month rewards
• Appointment Bookings

Job description

The candidate should have excellent customer service skills and deal with patients in a professional and friendly manner. You must have the ability to work as part of a team in a fast-paced environment and remain calm under pressure.

You will provide a confident professional service to all patients and their careers, whilst supporting them throughout their pathway of care. You must always adhere to our Policies and Procedures.

Excellent IT and communication skills are required.

In-house training will be provided for the usage of our systems.

It is essential that applicants are flexible where necessary between 8:00 am - 6:30 pm to cover holiday/absence.

Duties include working on a busy reception desk, answering telephones booking appointments and dealing with queries from patients and other healthcare providers, including care navigation, Emis Web, DOCMAN10, repeat prescriptions, referrals and other additional ad hoc duties.

You will be a team player and will be able to work in a fast-paced environment where you will have to multi-task. Ideally, we are looking for someone with previous GP reception/admin experience but will also consider candidates from similar backgrounds.

Pre-Employment Checks:

You will be required to undertake a DBS check.

Provide 2 references.

Working Schedule:

Monday to Friday 08.00am - 6:30pm

Job Types Available:

Full-time, Part-time, Permanent

Company Benefits:

Company events

Company pension

On-site parking

Employee of the month and Reception Spin The Wheel Nominee

Pay: £12.71 Per Hour / Dependable on Experience.

Holiday allowance:

4 Weeks Pro Rata Additional 1 day leave for each year after, up to a maximum of 3.

1 Day paid leave for your birthday.

Holidays are worked out in Hours to allow flexibility.

Training:

Successful applicants will undertake extensive training on our systems, protocols and policies. You will

have a training matrix, and training will be adapted to suite the employees needs and requirements.

All staff undertake online training annually for GDPR, Health and Safety, DOLS, Iris, First Aid, Hand

Washing, Fire Prevention, Discrimination and Equality, Safeguarding and more.

In addition to the above, we also complete face to face CPR training, Fire Safety, DSE Assessments and

other additional training as and when required.

Work Location:

In person - Monton Medical Centre, Canal Side, Eccles, Manchester, M30 8AR.

Practice Facilities:

Car Parking, Kitchen with appliances and lunch table, meeting room, accessible toilets, hearing loops,

lift.

In the area: In the locality you can find many places for lunch breaks and refreshments if needed, If you

prefer an active lunch break, there is a lovely area for walks and jogging or benches to relax and unwind. If

you are into your wildlife, we have a surrounding canal with ample of Swans and other fluffy visitors, along

with a woodlands area across the road.

About us

We have 4 Partners, 2 Salaried GP's, 2 Nurses, 1 ANP, 5 Care Co-Ordinators, and around 20 Administrative / Reception staff including managers.

Our practice promotes transparency and we invite all staff members to join our practice meetings so we can share our future goals, our current performance, share ideas and listen to staff feedback.

We encourage a happy, friendly and a supportive team ethic at Monton Medical Centre while still remaining professional.

Senior Partners and Managers are always open to suggestions from staff and patients to make processes, ideas and improvements for continuous good practice.

Staff can apply for Blue Light Discounts, Bright HR Discounts. We also do Employee of the Month Awards, Staff Recognition, and Employee Team Bonding.

NHS Pension Scheme.