Receptionist (Afternoons)NHS

Job summary

We are looking for an afternoon Receptionist to join the front-of-house team at Cricklewood General Practice.

• Monday to Friday, 2pm to 7pm (25 hours a week)
• Salary depending on experience
• Permanent, part time, on site at 7 Oaklands Road, NW2
• Work as part of a supportive reception and administration team

Benefits:

• NHS Pension Scheme
• 5 weeks' holiday plus bank holidays, pro rata
• Contractual sick pay above statutory from six months' service
• Cycle to Work scheme

Application is by CV only, and your CV must be provided in PDF format.

For enquiries, email [email protected].

Main duties of the job

You will be the first point of contact for patients in person, by phone and online: booking appointments, handling online consultation requests, registering new patients and processing prescription requests. You will also act as a chaperone when required.

You will direct queries to the right member of the team and keep patient records accurate. We need some flexibility to cover colleagues' annual leave and sickness when required.

Job description

Job title: Receptionist (Afternoons)

Hours: Monday to Friday, 2pm to 7pm (25 hours a week)

Purpose of the role

To give patients a helpful, professional first point of contact and keep the front desk running smoothly.

Main duties

• Greet patients and visitors at the front desk
• Answer the phone and respond to patient queries
• Book, change and cancel appointments
• Process online consultation requests and route them to the right clinician or team
• Register new patients and update patient details
• Process repeat prescription requests
• Scan and file incoming documents
• Act as a chaperone when required
• Handle difficult situations calmly and escalate where needed
• Keep the reception area tidy and safe

General responsibilities

• Complete mandatory training and keep skills up to date
• Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control
• Maintain patient confidentiality at all times
• Be flexible, within reason, to cover colleagues' annual leave and sickness

This job description is not exhaustive and may change as the needs of the practice develop, in consultation with the postholder.

About us

Cricklewood General Practice is an NHS GP practice in north west London, based at 7 Oaklands Road, NW2.

Our team brings together GPs, advanced nurse practitioners, pharmacists, practice nurses, healthcare assistants, and administrative and reception staff.

We are a small team, so work is visible and decisions are made quickly. We look for people who take ownership, work well with colleagues and care about giving patients a good experience.