Medical ReceptionistNHS

Job summary

The Law Medical Group Practice is seeking a reliable and organised Receptionist to join the team at its Wembley branch. The practice is committed to delivering high quality primary care services to its local community and ensuring smooth day to day patient flow through efficient administrative and reception support.The successful candidate will play a key role in supporting the clinical and non clinical teams by undertaking a range of front of house and administrative duties. This will include managing appointments through EMIS, handling patient queries, processing incoming correspondence and ensuring information is accurately directed to the relevant clinicians in a timely manner.

The role will involve full front of house responsibilities, including welcoming and directing patients, responding to queries and providing a professional and efficient service both in person and over the telephone.

Working Pattern: Part Time, 27.5 Hours per Week

The working hours are Monday to Friday, 1:00 pm to 6:30 pm.

Please note: The working days and hours are non negotiable. Applicants must be able to commit to this working pattern.

Eligibility: Applicants must be UK citizens and have a minimum of five years of work experience in the UK.

Main duties of the job

The role involves providing comprehensive reception support to the multidisciplinary team within the practice. Key responsibilities include managing patient interactions, handling incoming correspondence, and ensuring accurate distribution of information to clinicians.

The position includes front-desk duties such as greeting and directing patients, managing the appointment system using EMIS, booking appointments, responding to patient enquiries, and supporting the smooth and efficient day-to-day operation of the practice.

Job description

The following are the core responsibilities of the Administrator/Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.

Primary Responsibilities

• Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
• Scan and upload documents onto the EMIS clinical system, ensuring accurate patient record management.
• Review and appropriately allocate documents within EMIS, forwarding them to the relevant clinician for review and action.
• Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
• Photocopy and prepare documentation as required by clinicians and practice staff.
• Provide cover for colleagues during periods of absence to ensure continuity of service.
• Accurately input patient information and updates into EMIS where required.
• Manage and resolve patient queries efficiently, escalating issues where appropriate.
• Maintain a clean, organised, and efficient reception environment at all times.
• Support the clinical team with day-to-day operational tasks as required.
• Complete tasks relating to patient results, correspondence, and clinical letters where appropriate.
• Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
• Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and internal communication.

Secondary Responsibilities

In addition to the primary responsibilities, the Medical Receptionist may also be required to:

• Maintain and monitor the practice appointment system using EMIS.
• Process appointment requests received in person, by telephone, and via online systems.
• Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
• Signpost patients to the appropriate healthcare professional or NHS service.
• Support practice audits and administrative reviews as directed by management.
• Process incoming electronic communications and documents where required.
• Scan and attach patient-related documentation accurately to patient records within EMIS.
• Carry out opening and closing procedures in accordance with the practice rota and operational requirements.

About us

The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.

The practice operates across two sites; Willesden (main site), Wembley (branch site).

The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.

The practice list is 18,000 patients.

The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,

The practice is well supported by:

5 GP Partners

1 Non Clinical Managing / Executive Partner

4 Salaried GP's

1 Advanced Nurse Practitioner

2 Physician Associates

2 Practice Nurses

4 phlebotomists / Healthcare Assistants

3 Practice Based Clinical Pharmacists

1 Pharmacy technician

2 Social Prescribers

2 In-House First Contact Physiotherapists

1 In-House Dietician

The practice provides:

E-Consultations

Telephone Triage

Minor Surgery & Cryotherapy

Family Planning

Minor Ailment clinics

Respiratory Clinics

Ante-natal / Well baby / Mum clinics

A dietician visits the branch site in Wembley

A community midwife visits the main site in Willesden

The practice is well supported by:

Operations Manager

Assistant Manager

2 x lead receptionist and facilities leads

2 x practice secretaries

Finance assistant

IT Data Analyst

Approx 20 admin, clerical and reception staff members