Clerical Administrator - Diagnostic ImagingNHS

Job summary

The Diagnostic Imaging department are recruiting a full-time clerical administrator for a 6 month fixed-term contract. This role is essential for ensuring the smooth running of both services, supporting both patients and staff.

If you are enthusiastic, empathetic and have excellent communication and prioritisation skills you could be the ideal candidate. The role will suit a team player who is also able to act on their own initiative.

The role includes dealing with enquiries from patients and staff, and booking appointments via the telephone, email and in person. In addition, the role includes providing patients with support, non-clinical advice and information including appointment queries.

Main duties of the job

• To deal with enquiries from patients, staff and visitors
• To lead clinic coordination under the guidance of the department manager
• To set up maintain, modify and cancel data entry with a high level of accuracy
• To provide an administrative and clerical service to facilitate the smooth running of the Diagnostic Imaging department
• To support the clinical staff by monitoring patient waiting times and informing patients of delays
• To liaise with the wards and department to coordinate IP appointments including advice on department requirements and patient preparation
• Provide a polite and helpful first point of contact for patients, staff and visitors
• The accurate sending and receiving of electronic data using the Radiology PACS system and Image Exchange Portal.
• Responsible for accurate input of patient information onto the Radiology Information Systems.
• To provide reception support, which involves actively checking the reception area and supporting distribution of handwarmers prior to investigation.

Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Job description

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

Right to Work in the UK:This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

About us

The Diagnostic Imaging service at Dorset County Hospital is an innovative and growing department. Radiology currently has 3 CT and 2 MRI scanners, highly skilled Ultrasound, Interventional and Fluoroscopy departments along with X-ray and Mammography. We have expanded with a CT scanner in the Weymouth site, and in addition X-Ray and Ultrasound facilities in the South Walks Site. The New Emergency Department, due in 2027, will have X-Ray and CT services included.

Based across multiple sites we have worked hard to ensure we offer an accessible and quality service for our patients. This is reflected in our achievement to gain and maintain our UKAS BS70000 accreditation, the state-of-the-art equipment we use for imaging and expansion of Community Diagnostic Centres.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.