Medical ReceptionistNHS

Job summary

Job summary:

The Medical Receptionist plays a vital role in ensuring the smooth and efficient running of the GP practice. In addition to traditional reception duties, this role involves basic triage of patient enquiries to ensure they are directed appropriately based on clinical urgency and service need. The post-holder will act as the first point of contact for patients, providing a professional, compassionate, and efficient service both in person and on the telephone

If you have experience working in an office environment, are super orgnaised and driven we would love to hear from you!

Main duties of the job

Duties and responsibilities:

• Welcome patients and visitors .
• Answer incoming calls, manage appointment bookings, and respond to queries.
• Maintain and update patient records accurately using clinical systems (e.g., SystmOne)
• Triage and Care Navigation
• Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111).

Job description

• Welcome patients and visitors in a polite and professional manner.
• Answer incoming calls, manage appointment bookings, and respond to queries.
• Maintain patient confidentiality at all times.
• Handle incoming and outgoing post, emails, and administrative correspondence.
• Maintain and update patient records accurately using clinical systems (e.g., SystmOne)
• Triage and Care Navigation
• Use agreed protocols and clinical templates to gather key information from patients to determine the nature and urgency of their request.
• Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111)
• Escalate any concerns or red flag symptoms to the duty clinician or senior staff.
• Support appointment management to prioritise urgent care needs while ensuring access for routine issues.
• Maintain up-to-date knowledge of available services and referral pathways to support care navigation.

About us

We are a traditional but very modern three partner practice offering a high standard of clinical care within a friendly atmosphere. We are looking to recruit a Medical Receptionist to support the work of our existing team of 27 staff members, clinical and non-clinical looking after 54200 patients

Dispensing practice to 1864 patients

Come and help shape the future of The Apples Medical Centre