Workflow/Scanning AdministratorNHS

Job summary

The post holder will be responsible for undertaking a range of administrative duties to support the multidisciplinary team. Duties can include but are not limited to, scanning all clinical correspondences, data entry, processing emails actioning and management. The post holder must work as part of a team and have the ability to organise and prioritise their own workload on a day to day basis.

Main duties of the job

To ensure that all clinical correspondence is scanned accurately and promptly. To enter clinical data into the practice clinical computer system (Systmone) as directed. To undertake or assist with any ad-hoc administrative duties.

Job description

Main Responsibilities:

Scanning / Data Entry Administration:

To ensure that all clinical correspondence is scanned accurately and promptly. To enter clinical data into the practice clinical computer system (Systmone) as directed. To undertake or assist with any ad-hoc administrative duties.

Collect post from administration and reception

Scan clinical correspondence into Systmone

Distribute and scan Electronic Discharge Notifications (EDNs) as required

Check for emergency care plan patients to make doctors aware

Enter clinical data into Systmone as directed / required

Resolve any queries and problems concerning scanned correspondence

Liaise with IT Helpdesk to resolve any technical problems relating to scanning

Attend and contribute to meetings, eg Workflow / Staff

Process electronic emails and action appropriately

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and revalidation.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

These duties may be changed from time to time, dependent on the needs of the practice, if appropriate, training and instruction will be given.

About us

Consett Medical Centre is a large NHS general practice located in Consett, County Durham, providing comprehensive primary healthcare services to approximately 16,800 registered patients. The practice delivers care under a General Medical Services (GMS) contract with NHS England and is committed to providing safe, effective, and patient-centred care to the local community.

The practice operates a multidisciplinary team comprising GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistants, Clinical Pharmacists, First Contact Practitioners, Mental Health Practitioners, Care Coordinators, administrative staff, and practice management.