Clinical Care Coordinator / Team LeadNHS

Job summary

The Clinical Care Coordinator role has responsibility for the provision of clinical and operational leadership and management to the Transfer of Care. The focus of this role is on the day to day delivery of excellence in quality care provision.

Within structure the post holder will be supported by the Senior Clinical Professional who will plan and mobilise resources to ensure the best match of skill available to patients. The Clinical Care Coordinator will also be responsible for managing with other Clinical Coordinators ensuring the effective and efficient operation of the services. It is expected that the Clinical Care Coordinator contributes to the quality audits in order to ensure continuous improvement in both the patient and family experience.

The post holder will be responsible for fostering and promoting a team culture that enables individuals to openly question, reflect and learn from their practice. Post holders will be expected to work 7 day working patterns, subject to the needs of the service

The post holder will also undertake clinical duties in their respective area commensurate with their band.

To represent the service area within the broader multi agency organisational framework and to represent the Senior Clinical Professional as required.

Main duties of the job

Clinical Care Coordinator Band 7

We are excited to offer a permanent opportunity to Lead the Integrated Discharge Team based at North Tees. You will work closely with the Patient Flow Team and ward staff as well as local partners including social care and voluntary agencies to support care transitions.

We require a person who has excellent leadership and communication skills who is confident working across professional boundaries and agencies. You will need to be flexible, adaptable and a good team player with the ability to work as part of a team as well as independently to provide a whole person approach to the care and management for patients within this setting.

This is an exciting opportunity to work with the Transfer of Care to lead and develop services ensuring excellent service delivery to patients through the system.

Informal enquiries should be directed to:

Stacey Rutter 07517 829332

Job description

To provide effective leadership to both professional staff and support staff.

Organise, co-ordinate and monitor delivery of services within a designated service area.

Organise staff deployment including management of rotas, annual leave, lieu time and out-of-hours service where relevant and appropriate.

To ensure that designated staff within service area implement relevant policies / procedures.

To help determine, initiate and implement change and service improvements under the direction of the Senior Clinical Professional.

Actively participate in developing broader initiatives in respect of Care Group 1 and the Trust as a whole.

To assist the Senior Clinical Professional in developing working practices in line with government policy and guidelines.

To be aware of, understand, interpret and implement Government / Department of Health guidelines.

To provide a high quality clinical service within the resources available which, where appropriate, meets national standards and commissioners performance metrics.

To ensure staff submit performance management data and monitor compliance.

To participate in, and take responsibility for, performance management, clinical supervision and training needs analysis.

To take an active role in the recruitment and selection, training and management of staff.

Co-ordinate staff training and development particularly mandatory requirements and contribute to formulating and implementing the training plan.

To ensure staff appraisals are regularly undertaken and development needs are regularly assessed

Liaise with Senior Clinical Professional in respect of the development of CPD, IIP and extension of staff roles.

To take responsibility for elements of the service budget (for instance training, equipment, uniforms) under the direction and supervision of the Senior Clinical Professional

Deal with complaints and untoward incidents as per Trust practice liaising with Senior Clinical Professional

To ensure that all Health & Safety Policies and statutory requirements are met in accordance with Trust Policies and Procedures by the staff group

Compliance with Trust Policies, Procedures, Guidelines and Protocols.

To provide emotional support, guidance and mentorship for staff.

Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff

Tackle discrimination and harassment, and promote equality and diversity in the workplace

Reduce sickness absence; work place accidents; and promote zero tolerance on violence against staff

Take responsibility for personal development and education and the development of a Personal Development Plan.

Carry out regular appraisals for staff, ensuring business goals are clearly communicated and linked to objectives

Review training and development of all staff, so all staff have a Personal Development Plan, and support staff in reaching their full potential as identified through the appraisal process.

The post holder will be expected to undertake other reasonable duties as requested by the Senior Clinical Professional

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We are committed to fostering an inclusive recruitment process and welcome applications from suitably qualified candidates, including those who first language is not English.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.