Medical ReceptionistNHS

Job summary

Holmside Medical Group is looking to recruit enthusiastic and personable Medical Receptionist to join our split site practice, based in the west of Newcastle. Working 24 hours per week, Wednesday, Thursday and Friday.

Reception staff play an incredibly important part of our team and are the first point of contact for our patients.

We are a friendly multi-professional team, passionate about providing the best place-based care for our patients. We have built a good reputation as a place to enjoy job satisfaction and develop professional skills and experiences. Our people value the opportunity to work in a supportive culture. By joining us now, you can play a role in shaping our organisation that continues to put patient care first. Whatever the challenges ahead, we are prepared to face them as one team.

The post is initially offered on a 1-year fixed-term contract, with the potential to become permanent subject to funding.

Please note we anticipate a high level of applications, and this vacancy may close early.

Interviews will be held on the 4th November 2026

Main duties of the job

• To act as a welcoming and professional first point of contact for patients and organisations contacting the Practice
• Care navigate patients to the most appropriate service for their needs
• Handle patient contact via a range of routes e.g. telephone calls, emails, in person queries
• Provide a range of administrative duties
• Contribute to the smooth running of the practice
• Assist in effective communication between all members of the practice team, patients and other external agencies

See attached JD for full details

Job description

The successful candidate will work with the team to support the practice with general day to day running and have the ability to work to agreed protocols and procedures. Be an active member of the team and participate in the development of the practice. Work independently to complete identified projects to support the development of the practice.

Job responsibilities:

• Ensure an effective and efficient reception service is provided to all patients and visitors to the practice
• Manage the various appointments, visits and other bookings in line with agreed policies
• Deal with general telephone enquiries from patients and general public
• Manage online requests and consultations
• Utilise digital communication with patients
• Support patients in using the NHS App
• Record requests for repeat prescriptions
• Prepare repeat prescriptions
• Record and receipt of laboratory reports
• Key in patient identification data to the computer
• Register new patients and compile patient files
• Compete templates on the computer
• Record messages for clinical staff
• Clinical coding
• Manage projects with clear direction regarding expectations and outcomes.
• The above list of duties is not exhaustive and maybe adapted as deemed necessary

See attached JD for full details

About us

The purpose of Holmside Medical Group is to provide high quality, compassionate family GP services to the diverse population of the West End of Newcastle. We put patients at the centre of everything we do, reaching out to all members of our community and recognising the unique needs, experiences, and challenges they face.

We are committed to understanding and addressing health inequalities by listening carefully to our patients and innovating our services to meet specific needs, particularly for those at risk of poorer health outcomes. Through a forward thinking, flexible team of local GPs and healthcare professionals, we strive to deliver excellent, accessible healthcare.

By working in partnership with our patients and community, we aim to promote equity, improve health outcomes, and build a healthier, more inclusive community for everyone.