Dispensary Assistant / ReceptionistNHS

Job summary

This is a really exciting time to join our established outpatient pharmacy service 'Newcastle Pharmacy Services'. We provide an outpatient dispensing service to the patients of The Newcastle upon Hospitals NHS Trust. We are looking for motivated and dynamic individuals who thrive in a fast paced, energetic and friendly environment who are keen to develop themselves and the service.

Grade 2

Full time 27 hours per week working Monday -Friday shifts between 08:30 - 18:00.

Trustwide. Base at Freeman but expected to cover shifts at both sites when required.

Annual Leave - 27 days holiday per year plus Bank Holidays

Pension: Nest Pension Scheme; 5% employee contribution and 3 % employers contribution

Pay Date: 28th of the month

£25,272 per annum

Interview Date: 18 November 2026 Previous applicants please do not apply

Main duties of the job

To carry out the full range of reception duties.

Communicate with a diverse range of people who visit pharmacy.

To carry out the full range of Dispensing Assistant duties

To participate in pharmacy projects and developments and cooperate in implementing new policies and procedures arising from this.

Deals with the public on a daily basis where patients may be upset, distressed or angry due to what they may perceive as being a long waiting time.

Job description

• Undertake reception duties at the pharmacy reception
• Answer the dispensary telephone
• Ensure outpatient prescriptions are entered on the prescription tracking system
• Provide appropriate support as required to dispensary staff
• To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Pharmacy Manager
• Participate in daily stock checks
• Checks off orders received into the dispensary in accordance with procedure.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

About us

Our outpatient pharmacy - Newcastle Pharmacy Services - has operated from 1 December 2024 as a subsidiary of the Trust.