Care & Wellbeing NavigatorNHS

Job summary

At Lincolnshire PCN Alliance (LPCNA) we are instrumental in shaping the future of Primary care across the county. We are here to innovate and develop lasting change across services, with a focus on improving outcomes through population health management, service transformation and strong partnership working.

Collaboration is at the heart of everything we do. LPCNA brings together 14 Primary Care Networks, representing 81 practices and serving over 824,000 patients, to create collective impact across the wider health and care system. This includes supporting the development of neighbourhood-based models of care and bringing teams together across organisational boundaries to provide more joined-up, accessible services.

Our leadership team is made up of experienced healthcare professionals and strategic thinkers who are passionate about transforming care. Drawing on expertise in general practice, healthcare policy, workforce development, project management, service transformation and integrated care systems, they help drive innovation, strengthen partnerships and improve outcomes for patients, practices and communities.

We are entering an exciting period of growth and are looking for enthusiastic, values-driven individuals who share our ambition to improve population health and shape the future of healthcare across Lincolnshire.

Main duties of the job

Key Areas of Responsibility-:

• Administration and referral coordination
• Patient liaison and engagement
• Collaboration with specialist teams and multidisciplinary team meetings (MDTs)
• Data management, review and insight generation
• Digital platform support and engagement

Job description

We are looking for someone who:

• Has experience in an administrative, coordination or patient-facing role.
• Is highly organised and able to manage competing priorities.
• Communicates confidently and professionally with a wide range of people.
• Has strong IT skills, including Microsoft Office and database systems.
• Can work independently while contributing positively to a wider team.
• Demonstrates a compassionate, person-centred approach.
• Is interested in supporting health improvement and behaviour change.
• Enjoys identifying opportunities to improve processes and services.

Experience within healthcare, primary care, community services or referral management pathways would be advantageous but is not essential.

What We Offer

• Opportunity to contribute to an innovative and developing service.
• Supportive and collaborative working environment.
• Ongoing learning and development opportunities.
• Flexible working arrangements where service needs allow.
• The chance to make a meaningful difference to the health and wellbeing of people across Lincolnshire.

Additional Information

• Fixed-term contract: 12 months
• Full-time: 37.5 hours per week
• Some flexibility for occasional evening or weekend working may be required.
• Travel across Lincolnshire may be necessary to support service delivery.

Key Responsibilities

As a Care and Wellbeing Navigator, you will support the day-to-day delivery of a specialist Tier 3 Weight Management Service, ensuring patients receive a coordinated and positive experience from referral through to programme completion. You will manage referrals, support patient engagement, coordinate meetings and communications, maintain service data and records, and work closely with clinicians and partner organisations to ensure effective service delivery.

You will also play an important role in monitoring service performance, identifying opportunities for improvement and supporting the ongoing development of an innovative, integrated service that helps improve health and wellbeing outcomes across Lincolnshire.

Additional Information

• Fixed-term contract: 12 months
• Full-time: 37.5 hours per week
• Some flexibility for occasional evening or weekend working may be required.
• Travel across Lincolnshire may be necessary to support service delivery.

About us

At Lincolnshire PCN Alliance (LPCNA) we are instrumental in shaping the future of Primary care across the county. We are here to innovate and develop lasting change across services, with a focus on improving outcomes through population health management, service transformation and strong partnership working.

Collaboration is at the heart of everything we do. LPCNA brings together 14 Primary Care Networks, representing 81 practices and serving over 824,000 patients, to create collective impact across the wider health and care system. This includes supporting the development of neighbourhood-based models of care and bringing teams together across organisational boundaries to provide more joined-up, accessible services.

Our leadership team is made up of experienced healthcare professionals and strategic thinkers who are passionate about transforming care. Drawing on expertise in general practice, healthcare policy, workforce development, project management, service transformation and integrated care systems, they help drive innovation, strengthen partnerships and improve outcomes for patients, practices and communities.

We are entering an exciting period of growth and are looking for enthusiastic, values-driven individuals who share our ambition to improve population health and shape the future of healthcare across Lincolnshire.