Imaging ReceptionistNHS

Job summary

Imaging Receptionist

Department: Imaging Admin

Band 2 £25,272 per annum pro rata

Hours: Part-time 24 hours per week, all MKUH roles will be considered for flexible working

We are looking for an enthusiastic, organised, and patient-focused Receptionist to join our busy Imaging Department. This is an exciting opportunity to become part of a supportive team providing an essential front-line service to patients attending for diagnostic imaging examinations.

The reception desk is the first point of call for all patients and visitors to the department. As a receptionist you will provide a combination of customer services and general administration.

The role involves a whole range of tasks covering Greet and check in patients using the CRIS system, register new patients, respond to telephone enquiries in a professional and courteous manner, etc.

This part-time position covers 24 hours per week. The post may involve cross-site working and hours are rostered across a 7-day week, between 08:00 and 20:00, in line with service needs.

If you're passionate about providing high-quality patient care through outstanding administrative and reception support, we welcome your application.

"We care We communicate We collaborate We contribute"

Please note that we are unable to offer sponsorship for this role.

Interview date: 23 November 2026

Main duties of the job

• To provide efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.
• Dealing with enquiries and greeting patients at reception in a professional and courteous manner.
• As part of the imaging administrative support structure, the post-holder is responsible for adhering to the Trust's Access Policy and Standard Operating Procedures.
• To liaise confidently with patients and referrers over the telephone to deal with a variety of queries and detailing communication on computed radiology information system (CRIS).
• When trained the post involves booking of both new and follow up x-ray appointments.
• To support the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities, patient surveys, training, filing, handling e-mails/ post, etc.
• The post holder will also cover other imaging receptionists during periods of sickness/ leave and where appropriate participate in duties and responsibilities within the wider imaging A&C team based on service needs.
• The main duties of this job description will continue to evolve to meet trust objectives and national NHS targets.
• The role is patient facing and will consist of cross site working (i.e. acute hospital and community diagnostic centres).
• Hours of work are rostered across 08:00-20:00/ 7 days per week.

Job description

Communication & relationship building:

• Have regular daily communication with patients and relatives, both in person and by telephone.

Responsibilities for analysis:

• Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments.

Responsibilities for planning & organisation of activities:

• Coordinate and organise own workload.

Policies and services development:

• Assimilate, and work to, imaging reception and A&C standard operating procedures.

Please refer to the Job Description for further details.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

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