Referrals CoordinatorNHS

Job summary

Referrals Coordinator

£27,796.00-£34,4955.50 per annum dependent of experience/qualifications

Full time 37.5 hours a week or part time, minimum of 30 hours a week (hours/days to be discussed)

Hybrid working involving 3 office days in Stockport and homeworking for 2 days.

Main duties of the job

About the role

We are now looking for a Referrals Coordinator to join our friendly team based in Stockport. Your role will be to coordinate and ensure the effective day to day management of all referrals to the business.

The key elements of your role will include;

Providing a timely response to all enquiries and referrals received via any method in order to develop and maintain new and existing stakeholder relationships.

Ensuring all new enquiries, referrals and ongoing contact calls or emails are accurately recorded on Salesforce.

Liaising with referrers to coordinate and arrange consultation clinics, discovery visits, assessments and professionals' meetings where required, with Care in Mind representatives, in a timely manner.

Managing all parts of the referral pathway to support the department where needed, i.e., from scheduling assessments through to handover for contracts.

Providing high quality administrative support to the wider team including proof reading of letters, needs assessments and transition plans

Actively participating in referral meetings and provide administrative support as required, including minute taking. Provide updates on the status of current enquiries and referrals within the meeting where appropriate

Support with the marketing function when necessary, including the administering of social media posts, mailings and website documentation.

Job description

Provide a timely response to all enquiries and referrals received via any method in order to develop and maintain new and existing stakeholder relationships.

Ensure all new enquiries, referrals and ongoing contact calls or emails are accurately recorded on Salesforce.Management of the email inboxes to process new referral enquiries and effectively signpost other emails.

Development of a clear understanding of the key stakeholders involved in a referral and their roles and functions.

Ownership and coordination of the referrals screening process; completing an effective pre-screen to ensure all relevant information has been sourced and initial referral information is captured on Salesforce.

Department liaison within the S&P team in relation to screening processes; close working with the Lead Clinical Nurse Assessor to develop a sound understanding of specific challenges around referrals and nuances of additional information that may be required.

Ensure that referrers and all internal and external stakeholders are kept fully updated throughout all stages of the referral process.

Liaise with referrers to coordinate and arrange consultation clinics, discovery visits, assessments and professionals meetings where required, with CiM representatives, in a timely manner.

Effective and timely feedback following assessments, clear identification of any goals and timeframes for possible transition start

Accurate recording of all relevant updates and date stamps on Salesforce tosupport the department in effective reporting on process timeframes.

Management of relationships with referrers to support understanding of Care in Minds model and processes

Any issues beyond remit to be escalated to Pathway Operations Manager.

Ability to manage all parts of the referral pathway to support the department where needed, i.e., from scheduling assessments through to handover for contracts.

Provide high quality administrative support to the wider team including proof reading of letters, needs assessments and transition plans

Add new resident information and upload relevant files to the Electronic Care Record ensuring accuracy and confidentiality

Support development and implementation of referral activity reports by ensuring that all information on the CRM system is accurate and complete

Actively participate in referral meetings and provide administrative support as required, including minute taking. Provide updates on the status of current enquiries and referrals within the meeting where appropriate

Support with the marketing function when necessary, including the administering of social media posts, mailings and website documentation.

Support the wider administration team when required.

To maintain confidentiality at all times in accordance with the agreed policy and to ensure adherence to Care in Minds Data Governance policies.

To comply with Care in Minds Equal Opportunities Policy

To follow health and safety guidelines carefully and alert your manager immediately of any concerns relating to health and safety issues.

It is the responsibility of all staff to read and work to the company safeguarding policy, to complete the Safeguarding training commensurate with their job role, and to report any genuine concerns to the designated safeguarding officer/lead on site, or a senior member of staff.

The tasks and responsibilities shown above are not exhaustive and should be regarded only as a guide. The post-holder will be expected to undertake any reasonable activities according to the needs of the business at the time. These will be subject to periodic review and may be amended to meet the changing needs of the business and the interests and skills of the post-holder. The post-holder will be expected to participate in this process, and the company would aim to reach agreement to any changes.

About us

Care in Mind provide residential services for young people aged 16-30 years old. The young people we care for often require a high level of support to assist with difficulties they may have from self-harming, behaviour, and emotional difficulties. Our aim is to support the young people using a therapeutic approach to help them achieve their individual goals, in preparation for transition to adult life.

Company Benefits

• Minimum 30 days holiday.
• An additional day off each year for your birthday.
• Enhanced company sick pay.
• Enhanced company pension.
• Enhanced maternity/paternity leave.
• Paid time off for fertility treatment.
• Life Assurance (2 x annual salary).
• Electric Car Salary Sacrifice Scheme
• Healthcare CashPlan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits.
• Employee Assistance Programme/24-hour Counselling Service.
• Free eye tests and various other benefits.
• Excellent Learning and Development opportunities (Level 3 in Adult Health & Social Care and support with completion of the Care Certificate).
• Paid Training, Induction and DBS check.
• We are a Mindful & Disability Confident Employer.
• We are a supporter of the Greater Manchester Good Employment Charter.
• We are a Menopause Friendly Organisation.
• Long service awards.
• Social events including a Christmas party.
• Blue Light Card to access further shopping discounts.
• Refer a Friend Scheme (Up to £500 per referral).
• Free onsite parking.