HR Services Co-ordinatorNHS

Job summary

HR Services Co-ordinator

Based: HQ/Agile

Full Time - Permanent

As HR Services Co-ordinator the post holder will be expected to provide a high quality, timely and customer focused HR service to colleagues for the whole employee lifecycle - from commencement to leaving the organisation.

Providing general administrative support to the HR Department, you would be the first point of contact for queries via our ServiceDesk system

The successful candidate will need to hold 5 GCSE's grade C or above including Maths and English, or equivalent or alternatively have experience in a similar role.

You will be required to have significant experience and knowledge of IT Systems such as Microsoft Outlook, Word, Excel and Power point and have evidence of CPD. Experience in the use of ESR/HR Systems would be desirable.

It is essential that the candidate has the ability to work with a high degree of accuracy and work in accordance with policies and procedures.

Main duties of the job

Deal with first line enquiries face to face or by phone or email, or other channels, relating to policies, processes, payroll, pensions, and any other HR related query, signposting or resolving as required.

Providing effective and efficient administration, to support the smooth running of the department. Issuing accurate letters / correspondence to reflect variations in contract, ensuring filing and systems are accurately updated in line with processes. E.g. flexible working requests, internal appointments, changes of hours.

Responsible for updating and maintaining the HR computer record systems to ensure accurate and effective management data is available to respond to queries and to produce reports.

Supporting data and systems - for access and reporting including payroll input.

Job description

Please see attached job description and person specification for full details and duties of the role.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.