Senior Community NurseNHS

Job summary

These posts are office based and available full or part time, covering shifts across a 24/7 rota, across days, evenings, nights, weekends and bank holidays.

We are looking for compassionate and experienced Band 6 Registered Nurses to join our new Worcestershire 24/7 Palliative and End of Life Care Advice Line service. This is an exciting opportunity to be part of a countywide service providing timely advice, telephone triage, symptom management guidance, reassurance and care coordination for patients deemed to be in their last year of life, their families, carers, care homes and professionals.

Working as part of an integrated model with our Single Point of Access (SPA), Evening and Night Nursing, Neighbourhood Team and Specialist Palliative Care services with strong collaborative working with Primary Care and other system partners, you will help people remain in their preferred place of care and reduce avoidable crisis escalation and avoidable Emergency Department attendances or hospital admissions.

The role is clinically focused and will be co-located with other clinicians with the ability to escalate to more senior clinicians where appropriate. There will be only one clinician covering this phoneline so the ability to deliver the service confidently is essential.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job

In this role, you will provide telephone triage, clinical assessment and advice to patients deemed to be in their last year of life, as well as their families, carers, care homes and healthcare professionals. You will offer symptom management guidance, reassurance and end of life care advice, helping to prevent crisis escalation and support people to remain in their preferred place of care and preferred place of death.

You will coordinate and navigate care across services, making appropriate referrals or escalations to Neighbourhood Teams, Urgent Community Response, GP out of hours, Community Specialist Palliative Care Teams or other services when needed. You will work as part of the SPA, Evening and Nights and Specialist Palliative Care model, with access to clinical supervision, specialist training and specialist advice.

A typical shift will involve responding to calls, assessing need, giving patients or their families time to talk and provide reassurance, providing compassionate advice, documenting contacts and supporting safe, timely care decisions.

This role offers meaningful, person-centred work with access to specialist support, supervision, training and ongoing development.

Job description

The post holder will contribute to the delivery of a safe, responsive and clinically effective 24/7 Palliative and End of Life Care Advice Line for Worcestershire. They will work within agreed pathways, policies and escalation processes to support timely, person-centred care for patients, families, carers and professionals.

Key responsibilities include maintaining accurate clinical records, supporting care coordination, contributing to audit and service evaluation, participating in training, supervision and competency development, and working collaboratively with SPA, Neighbourhood Teams, Urgent Community Response, primary care, hospices and community specialist palliative care services.

The role requires compassionate communication, sound clinical judgement, effective risk assessment and the ability to work autonomously while seeking support appropriately.

For full details of the duties and criteria for the role, please refer to the job description and person specification attached.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

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