ReceptionistNHS

Job summary

To provide a point of contact for patients and act as a focal point of communication between the patients, Doctor and other staff as necessary. You are expected to be courteous to all patients, staff and visitors alike. You are also expected to assist those patients who may need additional support due to disability, age or barriers to understanding (language).

Main duties of the job

1.1 Greet all patients/visitors to the practice on arrival

1.2 Answer the telephone, dealing with or redirecting enquiries as necessary.

1.3 Ensuring the answerphone is switched on/off as appropriate at the beginning/end of each day and during the midday closure

1.4 Make appointments using the electronic computerised clinical system.

1.5 Take messages as appropriate using the current system operated by the practice and ensure delivery of messages to relevant parties

1.6 Record requests for repeat prescriptions from patients

1.7 Ensure appropriate use of Smartcard at all times

1.8 Action requests for ambulance transportation as per practice policy

1.9 Ensure reception and waiting areas are kept neat and tidy

1.10 Maintain supplies of reception stationery

1.11 Deal with all incoming and outgoing mail as per practice policy

1.12 Any other duties as identified to ensure the smooth operation of the surgery.

Job description

Duties and responsibilities

1. Receptionist Duties

1.1 Greet all patients/visitors to the practice on arrival

1.2 Answer the telephone, dealing with or redirecting enquiries as necessary.

1.3 Ensuring the answerphone is switched on/off as appropriate at the beginning/end of each day and during the midday closure

1.4 Make appointments using the electronic computerised clinical system.

1.5 Take messages as appropriate using the current system operated by the practice and ensure delivery of messages to relevant parties

1.6 Record requests for repeat prescriptions from patients

1.7 Ensure appropriate use of Smartcard at all times

1.8 Action requests for ambulance transportation as per practice policy

1.9 Ensure reception and waiting areas are kept neat and tidy

1.10 Maintain supplies of reception stationery

1.11 Deal with all incoming and outgoing mail as per practice policy

1.12 Any other duties as identified to ensure the smooth operation of the surgery.

2. Management of repeat prescription system

Only to be carried out after training provided

2.1 Ensure a smooth running operation of the repeat prescription system as per practice policy

2.2 Ensure that all prescriptions issued are recorded into the appropriate part of the patients computerised clinical system.

2.3 Where the request is incorrect or insufficient, ensure the request is referred onto the appropriate doctor for action.

2.4 Make regular checks on prescriptions waiting to be collected and bring to the attention of the appropriate doctor any that are not collected.

2.5 Liaise with pharmacies for patients who have their prescriptions delivered by them.

2.6 Be aware of the repeat dispensing system and the current practice policy.

3. IPC training to be completed as part of the mandatory training and induction.

3.1

4. Management of Medical Records

4.1 Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.

4.2 Ensure correspondence, reports and results etc are filed in correct record in chronological order.

5. Special requirements

5.1 An understanding, acceptance and adherence to the need for strict confidentiality.

5.2 Ability to prioritise workload and request help if unable to cope.

5.3 Tea/coffee: to share in the making of refreshments and in washing up

5.4 Undertake any other duties as agreed with the Practice Manager/GPs

About us

We are a friendly and supportive practice with a highly experienced reception and administrative team who are committed to providing excellent patient care and smooth day-to-day operations.

Our stable and well-established clinical team includes GPs, Advanced Clinical Practitioners, a Practice Pharmacist, HCAs, and Practice Nurses. We are further supported by additional roles including a Social Prescriber, Physiotherapist, and Mental Health Practitioner, enabling us to provide comprehensive, patient-centred care.

The practice benefits from ample on-site parking and excellent transport links, with easy access to nearby tram lines for both patients and staff.