GP Practice ReceptionistNHS

Job summary

We are seeking a friendly, professional, and highly motivated Receptionist to join our supportive and forward-thinking GP practice team. This is a key front-line role where you will be the first point of contact for our patients, helping them access the most appropriate services while ensuring the smooth day-to-day running of the practice.

Main duties of the job

As a Receptionist, you will provide a high-quality reception and administrative service to patients, clinicians, and the wider practice team. Your main responsibilities will include:

• Welcoming patients and visitors in a polite, professional, and helpful manner.
• Acting as the first point of contact for enquiries, both face-to-face and by telephone.
• Helping patients access the most appropriate service or appointment pathway in line with practice procedures.
• Booking routine and same-day appointments using the practice appointment system.
• Processing prescription and home visit requests in accordance with agreed procedures.
• Scanning, coding, and processing correspondence, and maintaining accurate patient records.
• Liaising with clinicians, colleagues, and other healthcare professionals to support patient care.
• Providing general administrative support to the clinical and wider practice teams.
• Maintaining a welcoming, calm, and professional reception environment.

Job description

Meltham Group Practice are looking for a friendly, professional, and highly motivated individual looking for a rewarding role in a supportive healthcare environment. We are a forward-thinking and friendly GP practice seeking a dedicated Receptionist/Administration team member to be the first point of contact for our patients and visitors.

This is a fantastic opportunity to join our well-established, patient-focused team. You will play a crucial role in helping patients access the most appropriate services while supporting the smooth day-to-day running of the practice.

About the Role

As a key member of our reception team, you will provide a high-quality, professional reception and administrative service. You will be the welcoming face and voice of the practice, ensuring every patient feels valued and supported.

Your main duties will include:

• Patient & Visitor Care: Greet patients warmly, manage arrivals, and respond to enquiries both face-to-face and over the phone with a professional and courteous manner.
• Care Navigation: Help patients navigate our services, directing them to the most appropriate healthcare professional or appointment pathway in line with practice procedures.
• Appointment Management: Book routine and same-day appointments using our clinical system (SystmOne), ensuring the appointment system runs efficiently.
• Telephone Support: Answer calls promptly, record accurate messages, and liaise effectively with the On Call doctor and other clinical staff.
• Administrative Support: Process repeat prescription and home visit requests, scan and code correspondence into patient records, and provide general clerical support to the wider practice team.
• Reception Desk Management: Maintain a tidy, organised, and welcoming reception area, and help ensure the smooth flow of patients.

About us

Meltham Group Practice is small, friendly family practice with supportive and friendly team environment. We have a positive workplace culture where your contribution is recognised and we are passionate about members of the team having a good work life balance.