Customer Services AdvisorCouncil

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.

The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.

Services currently handled by our Customer Services Team include Cleansing; Environmental Health; Car Parks; Council Tax & Business Rates; Benefits; Planning & Building Control; Elections; Housing and Switchboard.

To be part of our skilled and dynamic team, you must:

Be willing to work as part of a team to provide a high-quality service to customers.

Be performance driven and able to achieve performance targets.

Have experience of working in a pressured environment preferably where advice, guidance and problem-solving skills have been exercised on the telephone as well as face to face.

Have excellent telephone answering, communication, and IT skills.

Be of a flexible nature

Be a quick learner and willing to develop and learn customer service processes and procedures.

Be able to use a variety of computerised resources to access and process information.

Be able to develop good working relationships with the Customer Services Team and other services within the Council.

Have enthusiasm, drive, commitment, and reliability.

In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.

For more information about joining the Customer Servives Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).

We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.

For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact People Services, regarding alternative ways to apply. [email protected]

Please note that this role is subject to a basic disclosure and barring service (DBS) check.

Role will be predominantly office based at Bognor Regis Town Hall and Littlehampton Civic Centre.

For an informal chat about the vacancy, please contact Anna McAuley or Zoe Wadey on 01903 - 737500; email [email protected] or [email protected]

CLOSING DATE: 8th November 2026

INTERVIEWS WILL TAKE PLACE: W/C 16th November and 23rd November 2026

Position type: Full Time