General Service Manager Acute and Emergency MedicineNHS

Job summary

An exciting opportunity has arisen for a General Service Manager within Acute and Emergency Medicine at the Royal Liverpool Hospital.

Reporting to the Head of Operations, the post holder will provide operational leadership across Acute and Emergency Medicine services, ensuring the delivery of safe, effective, high quality patient care whilst achieving performance, workforce and financial objectives.

The successful candidate will work closely with clinical, nursing and operational colleagues to support service transformation, improve patient flow and deliver national, regional and Trust priorities within a fast paced acute environment.

Main duties of the job

The General Service Manager will:

• Lead the day to day operational management of Acute and Emergency Medicine services.
• Deliver agreed performance standards and national access targets.
• Monitor and manage service budgets, workforce plans and productivity.
• Support the delivery of transformation, quality improvement and service redesign programmes.
• Work collaboratively with clinical, nursing and corporate teams to improve patient outcomes and experience.
• Ensure effective governance, risk management and compliance with Trust policies.
• Provide operational leadership for service developments and strategic initiatives.
• Support achievement of divisional objectives and performance standards.

Job description

The post holder will be an integral member of the Care Group Management Team and will support the delivery of speciality specific strategic plans, contributing to the overall objectives of the Division.

Key responsibilities include:

• Operational management of Acute and Emergency Medicine services.
• Delivery of performance, quality and financial targets.
• Leadership of service improvement and transformation programmes.
• Workforce planning and establishment management.
• Development of effective relationships with clinical and nursing leaders.
• Monitoring and management of risks, governance and assurance processes.
• Supporting business planning, capacity planning and performance reporting.
• Working collaboratively with internal and external stakeholders to deliver service objectives.
• Ensuring services are responsive to the needs of patients and the wider healthcare system.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.