E-Roster Co-ordinator/ TrainerNHS

Job summary

The ERostering Team are responsible for supporting the productivity and development of the electronic rostering system for all non-medical staff groups.

The ERostering function is a critical service that underpins the ability to ensure effective utilisation of the Trust's workforce and resources which is crucial to thedelivery of safe/effective patient care. The primary objective is to enhance the efficiency of workforce management/deployment, reducing reliance on temporary staffing.

This will improve visibility of the workforce with job planning, temporary staffing, service activity and strengthen operational oversight, eliminate duplication and streamline processes.

This role will require comprehensive system administration working with teams to improve performance.

It includes system configuration to roll out the software across the Trust by delivering 1-1/Group training sessions as well as contributing to the development of guidance documentation to support all levels of staff.

Testing of new system functionality will identify changes and actively promote the system.

Reporting provides a mechanism for monitoring compliance against Key Performance Indicators set by the Trust. This will assist Roster Managers in reviewing performance of their rosters relating to Budget, Unavailabilities, Safety, Effectiveness and Fairness and identify areas for improvement and highlight training needs.

WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS

Main duties of the job

• To assist in the implementation, development and maintenance of the Trust's electronic rostering system
• Specialist training to support the delivery of an efficient electronic rostering support and data quality function
• To support the effective use of the electronic rostering system by providing technical expertise to stakeholders resolving queries in a timely manner
• Assist with the monthly preparation and submission of the time & attendance and absence information
• To maintain a high level of competence on the Trust's suite of rostering products, keeping up to date with new functionality and to undertake training from the supplier when available
• Assisting with the roll-out of new rostering-related products and educating staff on its use

Job description

The primary responsibility of the role is to perform comprehensive system administration tasks as required to deliver and maintain a Trust wide ERostering system, as well as contribute to the development and delivery of an effective and ongoing training program to new and existing users across the Trust. The post holder will be primarily responsible for the delivery of administrator level training.

The role will involve supporting the teams operational activities, namely co-ordination of internal activity and ensuring that integrated systems and applications are administered, maintained and optimised to provide an effective and efficient service.

The role of the ERoster Co-Ordinator/Trainer is to assist the ERoster Systems Lead and Administrator in providing a comprehensive Help Desk support service to all users of the system. There will be an ongoing requirement to investigate and resolve user problems, escalating any system issues to the service provider and ERoster Systems Lead when necessary.

The post holder will support the continued roll-out of ERoster software across the Trust which will involve intensive training, configuration and reporting to ensure the system meets the needs of departments and complies with Trust requirements.

The post holder will provide detailed support to those who use the system and continuous guidance to all levels of staff including those that build rosters and manage their workforce. They will, when necessary, challenge users to ensure they are creating cost effective rosters which support the budget.

The post holder will also be responsible for maintaining employee data within the ERostering system. This aspect of the role involves adding and removing staff from the system, updating assignment and contractual information, amending personal details whilst aligning information between ESR and ERoster.

They will develop and maintain a range of reports that support the trusts management objectives and facilitate any testing for routine and exceptional upgrades as well as the day-to-day administration of the ERostering system.

The post holder will be responsible for maintaining a high level of accuracy, data cleanliness and the provision of data continuity within the ERostering system.

The post holder will have the ability to work without direct supervision and will prioritise work and manage time effectively. Furthermore, they will escalate as required to their line manager as well as deputising in their absence. They will be required to work collaboratively with staff at all levels of the organisation.

The post holder will support ERoster system improvements and development and be responsible for the administration and support of any ERostering projects or service improvements as they arise.

As part of the role, the post holder will also be involved in the admin of connecting systems within the organisation and liaison with the external software supplier.

A key responsibility is the embedding of the ERoster systems and work processes which underpin the principles of good workforce planning.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space