Crisis Support WorkerNHS

Job summary

Open Mental Health' is a Somerset alliance of local voluntary organisations and the NHS. We are working in partnership to ensure that residents of Somerset get the support they need, when they need it.

Our shared ambition is to ensure that people living with mental health problems get the right support at the right time.

Working together, we support people to live a full life, by enabling access to specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities and physical exercise, to help support and improve their wellbeing and quality of life.

Main duties of the job

• To listen to and support the service-users in identifying what may be contributing to their current emotional distress and work through together what steps that they need to take to feel safe. This may include working with, co-producing and implementing existing care or recovery plans, or developing short-term safety plans
• To empower service-users to make informed decisions about their mental health and ongoing wellbeing.
• To work collaboratively with Somerset Alliance partners across other localities - both statutory and VCSE.
• To communicate effectively across the alliance; taking initiative to share learning and new ideas. Supporting warm transfers within the relevant locality team. This will be achieved by adhering to the no wrong door philosophy.
• To facilitate activities which are soothing and creative to develop settling and grounding techniques; this can be group or and 1:1 support.
• To identify, assess and manage risk to ensure that risk is minimised. This will involve working in a safe manner under the guidance of the risk assessment and ensure that the health and safety policies of Mind in Somerset are implemented and fully adhered to.
• To maintain accurate record keeping/documentation and ensure that any storing or sharing of confidential information is in line with current GDPR regulations.
• To signpost service-users to ongoing support within their community, based on their individual needs

Job description

We are a community mental health crisis provision that works with service users in every locality across Somerset, and are looking to expand our team with experienced, enthusiastic and empathetic individuals.

Our key principle is about creating a safe, welcoming and comfortable out-of-hours space for people in immediate emotional distress, and for those seeking to prevent the onset of a crisis.

As part of your role, you will offer therapeutic, non-clinical support and empower service-users through planning, grounding techniques, coping mechanisms and identification of ongoing support.

You will work collaboratively with service-users and other professionals, taking a holistic approach to support individuals that are experiencing acute emotional distress.

This will involve connecting individuals into community resources, building resilience and improving wellbeing.

About us

Mind in Somerset is a local mental health charity and part of the national Mind network, providing emotional wellbeing and mental health support across Somerset. It exists to ensure that anyone experiencing mental health difficulties has access to advice, support, and services that improve wellbeing and quality of life.

It operates a wide range of services including helplines, digital support, peer groups, one-to-one support, wellbeing hubs, and community-based activities, working both independently and in partnership with NHS and voluntary sector organisations.