Internal - Home Care Monitoring OfficerCouncil

This vacancy is internal, available only to those currently engaged via a contract of employment with the Council.  

Join our Team at the Home Care Service- keeping people safe at home

Do you have great communication skills, good IT knowledge, compassion, punctuality and are you dependable?   Would you thrive as an integral part of a compassionate team dedicated to supporting individuals to remain at home? Are you looking for a developmental opportunity?  

Look no further! The Home Care service is looking for a motivated and enthusiastic individual to join our team as a Home Care Monitoring Officer. 

About the role 

The Home Care Monitoring Officers role is key to the effective operation of the busy Home Care Service.

Key responsibilities include supporting and motivating staff to deliver a personalised service, in partnership with service users.  Monitoring Officers are responsible for ensuring the service enables individuals to maximise their independence, achieve their agreed outcomes and meet CSSIW domiciliary care standards.  Working in partnership with service users and staff, to oversee and continually monitor service provision, ensuring the principles of independence are achieved. 

Good IT skills, leadership experience and experience in a care-setting are essential for the role. 

The Home Care service operates 365 days a year and the Monitoring Officer role includes working every other weekend, some evenings and someday shifts on a rolling rota basis. 

As an agile worker you will work a combination of home-based and office-based hours. 

About you 

Join our dynamic team as an Monitoring Officer and embark on a fulfilling journey that combines reliability and hard work with an abundance of warmth and empathy. In this role, you'll be a multitasking maestro, effortlessly managing a range of responsibilities. 

We are looking for individuals who: 

Embrace Our Values: We seek individuals who resonate with our core values of compassion, respect, and dedication. You should possess a genuine passion for helping others and demonstrate a can-do spirit in all that you do. 

Empathetic Nature: Your friendly personality and empathetic nature will shine as you closely interact with our service users, families, staff and stakeholders. 

Dependability: What matters most is that you're dependable, caring, and always eager to make a positive difference in our team. You will be an integral member of the team 

Positive Impact: If you are looking for a rewarding role that allows you to be part of a close-knit team dedicated to enabling service users to remain at home, we encourage you to apply. 

About us 

Homecare is warm, welcoming and committed to providing exceptional care to our service users. The Home Care service operates 365 days a year providing care to service users in their own homes, the ILO’s play an integral part in team promotion and maintaining a safe working environment for both staff and service users. 

A level 3 qualification is essential for this role e.g. NVQ 3 in Care or NVQ 3 in Management (gained in a care setting) 

This post requires a registration with Social Care Wales. If you are not already registered, then you will need to register starting your employment. Information on how to register with Social Care Wales can be found on the following website: https://socialcare.wales. 

This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive pre-employment screening process will be undertaken which will include an Enhanced Disclosure with Child and Adult Barred List. 

Access to a vehicle for work purposes is a requirement of the role. 

For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy. 

About us 

At Blaenau Gwent, we are passionate about the work we do and the impact we have.  We empower our staff to make meaningful changes and take action to enhance our services. 

Want to ask us a question? 

For further information or if you would like to have an information discussion, please contact - Louise Bowden - [email protected] or Donna Mahoney – [email protected]. 

Closing Date:

31st October 2026 - At 12:00 midnight

Interview Date:

TBC

Position type: Full time