GP Reception/AdminGP Practice

Job summary

A medical receptionist is the primary representative of our

GP Practice. A medical receptionist will need to be capable of handling

stressful situations at any given time in order to serve the patients.

We require someone with experience who can join our team and

bring with them the above skills that will enhance the care we provide to our

patients. Our patients are our forefront and we them to have a positive

experience when they access health care provided by the surgery.

If this is you do not hesitate and apply and come and join

our work family. This is a small practice with a small friendly team which

supports each other to provide the best health care.

Main duties of the job

You will be responsible for the general administrative and

reception duties within the Practice and work with our established processes,

policies and procedures to provide a comprehensive high-quality service and

deal efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with

telephone, face to face and electronic enquiries, booking and/or amending

patient appointments and home visits, contacting patients to provide

information from the clinical team and assisting patients to access our

services and those available in the wider community.

About us

This is a small friendly practice with over >6000

patients.

We are made up of 1 practice nurse, 1 HCA, 3 Primary GPs, 3

GP locums, an ANP, a Phlebotomist, a

Pharmacist and Physiotherapist. We have 5 reception/administrators.

We also work with outside agencies that provide services to

our patients.

Details

Date posted

12 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time,

Flexible working

Reference number

A5747-26-0001

Job locations

Fencepiece Road Medical Centre

83 Fencepiece Road

Ilford

Essex

IG6 2NB

United Kingdom

Job description

Job responsibilities

Job Summary

You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

Job Responsibilities

RECEPTION

Receiving patients, consulting with members of practice team

Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Register new patients, checking all details for accuracy and enter on computer registration link

Taking messages and passing on information

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

GENERAL ADMINISTRATION

Processing and distributing paper correspondence received into practice

Process outgoing mail taking to post office and logging in post book

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning

Keeping the reception area, notice boards, leaflet etc. tidy and presentable

Cover sickness/annual leave and work reasonable overtime when required.

Perform any other relevant and reasonable duties that may be requested by the Partners.

Undertake statutory and mandatory training as required.

To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, etc. in an accurate and quality manner.

To make appointments, bookings and admissions as required.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

File patient records and correspondence in patient medical records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To assist with the gathering of information re QOF, Audits, Enhanced service data when required.

To provide cover for members of the team during periods of sickness and annual leave.

Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

Scanning duties

Scan patient-related documents onto their medical record using read codes as agreed by the clinical team

Add any additional information about the source of the document

Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information

Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale

Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record on EMIS web.

Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

MEDICAL RECORDS MANAGEMENT

Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.

Ensure correspondence, reports, results, etc., are filed in correct record.

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

CONSULTATION ROOM PREPARATIONS

Clearing and re-stocking of consulting rooms as required

Consulting rooms prepared in readiness for each consulting session.

Rooms are checked at the end of each consulting session and left tidy and secure.

Other Job Responsibilities

CONFIDENTIALITY

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

Comply with Practice health & safety policies by following agreed safe working procedures

Actively report health & safety hazards and infection hazards immediately

Person Specification

Qualifications

Essential

GCSE English & Maths A to C

Minimum of working in similar environment for 1 year

Desirable

NVQ Level 3 Business admin

Experience

Essential

Experience of care, admin, reception or a desire to learn and gain qualification

Desirable

Able to use EMIS web clinical computing system, however full training is available

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fencepiece Road Medical Centre

Address

Fencepiece Road Medical Centre

83 Fencepiece Road

Ilford

Essex

IG6 2NB

United Kingdom

Employer's website

https://www.fencepieceroadmedicalcentre.nhs.uk (Opens in a new tab)

Employer details

Employer name

Fencepiece Road Medical Centre

Address

Fencepiece Road Medical Centre

83 Fencepiece Road

Ilford

Essex

IG6 2NB

United Kingdom

Employer's website

https://www.fencepieceroadmedicalcentre.nhs.uk (Opens in a new tab)