Medical ReceptionistNHS

Job summary

MEDICAL RECEPTIONIST REQUIRED

Some experience would be preferred but not essential. Approximately 12hours per week. Some flexibility around hours worked will be required during the Practices opening hours. If you are looking for a new challenge and can deliver to a high standard, we would like for you to hear from you.

If you want to work in a happy friendly environment with plenty of support please apply.

*Due to normally high volume applications received, if the Practice has not contacted you within 2 weeks of the close date please assume that on this occasion your application has been unsuccessful.*

**Previous applicant need not apply**

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Hours needed are:

Wednesday 7.45 - 1.45 (6hrs)

Friday 12.30-18.30 (6hrs)

Job description

Primary Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Training and deliver document workflow

f. Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, also be involved in the management of medication requests from external parties

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Read code data on Systm1

i. Conduct administration regarding E-consults

j. Photocopy documentation as required

k. Data entry of new and temporary registrations and relevant patient information as required

l. Input data into the patients healthcare records as necessary

m. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Business Manager

n. Manage all queries as necessary in an efficient manner

o. Carry out system searches as requested

p. Maintain a clean, tidy, effective working area at all times

q. Monitor and maintain the reception area and notice boards

r. Support all clinical staff with general tasks as requested

About us

Derby Road Group Practice strives continuously to provide better healthcare for our patients. We are a friendly Practice with various clinicians and other allied health professionals.