North Southwark PCN ManagerNHS

Job summary

The NSPCN Manager will be employed by QHS, the convener, to provide management support to the four NSPCN Clinical Directors, to enable them to discharge their duties in relation to the National Network Contract Direct Enhanced Service.

The PCN leads on a programme of primary care developments to support at scale neighbourhood service delivery models i.e. geographically coherent groups of service providers working collaboratively to serve natural communities. The PCN works directly with member practices and other health and social care partners in north Southwark across three distinct neighbourhoods: Camberwell and Walworth, Bermondsey and Rotherhithe and Borough.

As one of the Governments Fit for the Future 10 Year health plan, the NHS Network Contract Directed Enhanced Service is transitioning from its focus from PCNs toward supporting the embedding of Integrated Neighbourhood Teams. This is structured around one of the key strategic shifts to transform care: i.e. from hospital to community.

The transition aims to move beyond the current network collaboration between GP practices to true integration with community nursing, mental health, social care, and voluntary sector partners at the neighbourhood level.

The successful postholder will support the four NSPCN Clinical Directors and member practices during the transition year 2026-27 and beyond.

Main duties of the job

The postholder will act as the secretariat and facilitator for all PCN meetings, communications and correspondence, supporting CDs in preparation of the annual workplan, and monitoring delivery of the national PCN DES. On the financial side, the role will manage the PCN Additional Role Reimbursement Scheme claims, submission by the portal, reconciliation against the PCN statement and practice invoices, and all associated administration of the scheme. It will provide practices, from and through a number of effective channels, with relevant data, information and analytics to increase understanding of operational challenges to inform any required changes. More importantly, the role will provide governance, assurance and reporting whilst managing risk mitigation and action planning. Alongside information management, the role will involve workforce planning, line management of non-clinical staff, including health and wellbeing coaches, social prescribing link workers and care coordinators, where appointed, working with other professionals to ensure staff development and progression is person-centred, escalating any patient safety concerns for PCN centralised roles

Job description

Please refer to the job description and person specification included in this job advert for more detailed information on the role.

About us

QHS is a Community Interest Company (CIC) jointly delivering services that improve outcomes for over 200,000 registered patients. 13 North Southwark member general practices have come together as a Primary Care Network (PCN) that provides the building blocks for at scale service delivery and wider system integration through three Neighbourhoods. These are the delivery units for integrated place-based care, bringing together local health and care organisations (including social care, the voluntary sector and patient groups) to work collaboratively to deliver more joined-up, patient-centred services

As part of the NHS 10-year Plan, QHS has joined with the south Southwark GP Federation, Improving Health Limited (IHL) to partner with Guys & St. Thomas NHS Foundation Trust (GSTT) to deliver the Southwark integrator function.

Neighbourhood health service integrators have been tasked with establishing the foundations and building the relationships needed to deliver proactive, integrated and equitable neighbourhood health services shaped by local communities. Integrators will provide the vital infrastructure, connections and coordination needed to turn policy into practice and bring care closer to home.

QHS holds contracts to deliver a range of primary care services, as well as being the employer for all PCN staff.