Senior Health Connector (Health and Wellbeing Coach)NHS

Job summary

We are looking for a compassionate, motivated and proactive individual to join our friendly Health Connections team as a Senior Health Connector.

You may have experience in community development, health and social care, advice services, youth work, or a similar people focused role. Strong communication skills are essential, and while experience using coaching or behaviour change approaches is essential, but further training to expand existing skills will be provided.

The role combines direct patient support with service leadership responsibilities. You will manage your own caseload, supporting patients one-to-one to identify goals, improve wellbeing and achieve personalised care plans through phone, face-to-face and home-based interventions. You will also facilitate groups that promote self-management, wellbeing and peer support.

Main duties of the job

As a senior member of the team, you will support the day-to-day operation and development of the Health Connections service, working closely with the Health Connections Operational Support Co-ordinator. This includes managing referral triage and case allocation, monitoring workloads, supporting service improvement initiatives, evidencing outcomes through audits and reporting, and acting as a key point of support for colleagues.

You will help lead team meetings, provide mentorship and induction for new staff, contribute to training delivery, and support the development of policies, referral pathways and operational procedures. You will also contribute to staff development through supervision, performance conversations and appraisal processes.

Job description

As a senior member of the team, you will support the day-to-day operation and development of the Health Connections service, working closely with the Health Connections Operational Support Co-ordinator. This includes managing referral triage and case allocation, monitoring workloads, supporting service improvement initiatives, evidencing outcomes through audits and reporting, and acting as a key point of support for colleagues.

You will help lead team meetings, provide mentorship and induction for new staff, contribute to training delivery, and support the development of policies, referral pathways and operational procedures. You will also contribute to staff development through supervision, performance conversations and appraisal processes.

About us

Health Connections Mendip is part of an innovative primary care model that is changing the way that health services, social care and local communities work together to help people stay well, manage health conditions effectively, avoid hospital admissions, prevent loneliness and isolation, and feel a sense of belonging within their local area.

Health Connections Mendip supports members of the community in several ways, for example through

• Social prescribing; helping people to improve their health, wellbeing and social welfare by connecting them to community services. By increasing peoples active involvement withlocal diverse communities, personal and community resilience is strengthened - and health and wellbeing inequalities can be reduced.
• Providing one to one health coaching, support and signposting to individuals, in the most appropriate way for them; this can be on the phone, in GP practices, in the community or in patients homes.
• Supporting people to better self-manage their health and wellbeing through interventions such as group education sessions and peer support groups.
• Working with a multi-disciplinary team on care planning for patients with complex health needs and their carers.
• Providing a phone service that the public can call to find out information and be signposted to services and support.
• Maintaining a Mendip-wide directory of services and support.
• Identifying gaps in local service provision - and supporting individuals and groups to fill these gaps.

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