Patient Service Advisor ( Receptionist / Administrator), Braidcraft Medical CentreGP Practice

Job Type: Part-Time (22 hours per week)

Schedule(s):
Monday 2pm – 6pm, Wednesday 8am – 12noon and 1pm – 6pm, Thursday 1pm – 6pm, Friday 2pm – 6pm.

About Us:
Join our friendly, dynamic and dedicated patient services team at Braidcraft, where we are committed to delivering exceptional customer service and comprehensive patient care. We are seeking an enthusiastic and friendly team player with a passion for patient interaction and administrative excellence.

Key Responsibilities:
As a Service Advisor, you will perform various tasks on a rotational basis, including but not limited to:
• Reception Duties: Greet and assist patients, answer phones, and handle enquiries.
• Appointment Management: Schedule appointments.
• Workflow Management: Handle clinical documents efficiently.
• Coding/Summarisation: Update and summarise patient records accurately.
• Audio Typing: Transcribe medical dictations.
• Mail Handling: Sort and distribute incoming and outgoing mail.
• Scanning and Filing: Digitise and organise patient documents.
• Prescription Processing: Manage and process prescription requests.
• Patient Signposting: Guide patients to appropriate services or departments.
• Pharmacy Liaison: Communicate with pharmacies to manage prescriptions and patient queries.
• Additional Duties: Perform other administrative tasks as needed.

Qualifications and Skills:
• Excellent customer service skills with a compassionate and friendly approach.
• Flexibility to work occasional overtime to cover holidays or absences.
• Previous experience and knowledge of clinical software systems are advantageous but not required (training will be provided).
• Strong organisational skills and attention to detail.
• Ability to work well in a team environment.

What We Offer:
• A supportive and collaborative work environment.
• Training and development.
• A chance to contribute to high-quality care.

How to Apply:
If you are passionate about providing excellent patient service and are looking for a part-time role with a variety of responsibilities, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.

Application Deadline: 23/10/2026

Apply To

Grant Anthony, Practice Manager
200 Braidcraft Road, Glasgow G53 5QD

[email protected]

DDI 0141 471 9699 / Main 0141 882 3396