Office Manager, Strathgryffe Medical PracticeGP Practice

Job Overview:
We are seeking a highly organised and proactive Office Manager to oversee daily administrative operations within our organisation. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of office management procedures. This role involves managing team members, maintaining efficient workflows, and ensuring the smooth functioning of all administrative tasks. The Office Manager will play a pivotal role in supporting organisational objectives by fostering a productive and professional office environment.

Responsibilities:
The Office Manager will oversee the service provided to our patients, ensuring the reception team achieve their primary responsibilities in an efficient, professional, friendly manner, whilst being an active team member involved with reception duties on a day to day basis.

To support staff with team development, providing guidance, direction and encouragement.

To ensure all relevant protocols and policies are regularly reviewed and accurate and that all team members are up to date with their mandatory training.

Identify and deliver team training where required.

Act as a focal point for communication, advising the reception team on methods of communication and best practice, keeping them up to date with any changes to processes.

Completing staff appraisals for the team when due. 1-2-1s for absence management if required. Involvement with the recruitment and onboarding processes for new staff members.

Manage the rotas for the reception team and clinical team, ensuring sufficient cover is in place for periods of leave, sickness and or other staff absences.

Compiling staff and clinical rota’s electronically.

Supporting the Practice Manager in the compilation of practice reports and practice development/projects as and when requested.

Provide initial guidance and advice to patients who may wish to complain.

Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately

Responsible for Reception petty cash and over the counter payments.

Assisting the Practice Manager with facilities management when required.

Setting up IT systems

Any other reasonable duties

Experience:
Previous Primary Care experience is essential, preferably in a management role
Demonstrable experience with EMIS and Docman is desirable
Strong background in human resources management or related fields is preferred.
Excellent organisational skills with the ability to prioritise tasks efficiently.
Outstanding communication skills—both written and verbal—are crucial for liaising with wide multidisciplinary teams

This position offers an opportunity to contribute significantly to organisational success through effective leadership and administration. We welcome candidates who are committed to excellence in office management and eager to support our organisational growth through their expertise and dedication.

Salary depending on experience:

Job Type: Full-time (Monday to Friday)

Work Location: In person

Apply To

Please apply with you covering letter and CV to the email address please.

Melissa Taylor
[email protected]

01505 613 240