Reception Supervisor- General PracticeNHS

Job summary

Heathfielde is looking for a Reception Supervisor for its busy GP Practice. This position is part time 30 hours per week Monday to Friday. No Experience required but Customer service skills, IT skills would be an advantage and the training will be provided.

The successful candidate will be enthusiastic, hardworking, organised, self-motivated, excellent communicator and must be flexible to work both morning and evening shifts to cover 6 hours shifts between 8am and 6.30 pm.

Only short-listed candidates will be contacted.

Main duties of the job

The successful candidate must be able to work on their own initiative and have some supervisory experience, along with IT skills. You must be organised and confident, have a friendly and approachable manner and can work under pressure.

Job description

Heathfielde Medical Centre

Summary of Reception Supervisor Job Description

Job Title: Reception Supervisor

Pay: Dependent on experience

Line Manager: Practice Manager

Hours: Part time

Contract: Permanent (subject to satisfactory probation period)

Job Summary:

Responsibilities

The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To provide day-to-day support, leadership, and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.

Ensure all reception and administration duties are completed to the highest standard.

Monitor staff attendance, sickness absence and annual leave.

To provide communications between patients, doctors and other staff.

Support the Practice Manager in the recruitment and induction of all new reception and administration staff.

Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence.

Support the Practice Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.

Work with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate.

Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed.

To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.

Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.

To be a point of contact for staff and patient queries and concerns.

The greeting of patients, dealing with their enquiries in a courteous and polite manner.

Dealing with patient complaints relating to front desk/reception services.

Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, etc.

Making appointments and booking patients in for surgeries and clinics.

Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.

Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.

Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics.

Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.

Setting up new members of staff in the clinical and other IT systems.

Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.

Providing support and ensure training for current and new staff is carried out.

Support practice secretaries in developing and maintaining effective call and recall systems for patient services and reviews.

Training of staff on practice IT systems as necessary.

To promote Equality and Diversity and Health and Safety in themselves.

About us

Our existing team is friendly and cohesive with high levels of experience. Practice team made out of 5 GPs , practice nurse, 2 HCAs, 2 clinical pharmacists, social prescriber, practice manager , admin and reception staff.